Privacy Policy

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "ajo69" refers to the online gaming platform operated at https://ajo69.cam and its parent operating entity.
• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, phone number, date of birth, residential address, financial account details, and device identifiers.
• "Player" or "You" means any individual who accesses, registers on, or uses the ajo69 platform in any capacity.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, or deletion.
• "Data Controller" means ajo69 in its capacity as the entity that determines the purposes and means of processing your Personal Data.
• "Third-Party Processor" means any external service provider engaged by ajo69 to process Personal Data on its behalf, including payment processors, KYC verification providers, and analytics services.
• "Cookies" means small text files placed on your device by the ajo69 platform to store preference and session data.
• "KYC" (Know Your Customer) means the identity verification process required by ajo69 before processing withdrawal requests.

ajo69 collects the following categories of Personal Data from Players and platform visitors:

Registration & Account Data:

• Full legal name
• Date of birth
• Email address
• Indonesian mobile phone number
• Residential address in Indonesia
• Username and encrypted password

Identity Verification (KYC) Data:

• Government-issued identification document (Indonesian KTP or passport): front and back image
• Proof of address documentation (utility bill, bank statement)
• Selfie or facial verification image, where required

Financial & Transaction Data:

• Bank account name, account number, and bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon)
• E-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Deposit and withdrawal transaction history
• Wagering history and gaming activity logs

Technical & Usage Data:

• IP address and approximate geographic location
• Device type, operating system, and browser type
• Session timestamps, page views, and navigation paths
• Cookie identifiers and session tokens

Communications Data:

• Records of support interactions via live chat, email, and WhatsApp
• Feedback, complaints, and dispute correspondence

ajo69 collects Personal Data through the following channels:

• Direct submission: Data you provide when creating an account, completing KYC verification, making deposits or withdrawal requests, or contacting support.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and similar tracking technologies when you access the platform.
• Third-party verification providers: Identity and address data confirmed or supplemented by our KYC verification partners during the account verification process.
• Payment processors: Transaction confirmation data received from banks and e-wallet providers when you deposit or withdraw funds.
• Fraud prevention services: Risk signals and device fingerprinting data provided by third-party fraud detection services used to protect the integrity of the platform.

ajo69 processes your Personal Data for the following specific purposes:

• Account management: Creating, maintaining, and securing your Player account, including authentication and password recovery.
• Identity verification: Confirming that you meet the eligibility requirements (21 years of age, Indonesian residency) and completing KYC procedures prior to withdrawal processing.
• Transaction processing: Facilitating deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other supported payment methods.
• Platform delivery: Providing access to sports betting markets (including BRI Liga 1, EPL, Champions League), casino games, togel (lottery) draws, and other gaming products on the ajo69 platform.
• Bonus and promotion administration: Verifying bonus eligibility, tracking wagering requirements, and crediting promotional rewards to eligible accounts.
• Fraud prevention and security: Detecting and investigating suspicious activity, preventing unauthorized account access, and complying with anti-money laundering (AML) obligations.
• Customer support: Responding to your queries, complaints, and technical issues submitted through live chat, email, or WhatsApp.
• Responsible gaming: Monitoring gaming behavior patterns to identify potential problem gambling indicators and administering self-exclusion, deposit limit, and time-out requests.
• Legal compliance: Meeting reporting obligations to our licensing authority, responding to lawful requests from regulatory bodies or law enforcement agencies, and retaining records as required by applicable law.
• Platform improvement: Analyzing aggregated, anonymized usage data to improve platform performance, user experience, and product offerings.

ajo69 processes your Personal Data on one or more of the following legal bases, depending on the specific purpose:

• Contractual necessity: Processing required to perform the contract between you and ajo69 — specifically, to provide the gaming services you have registered to use, process your transactions, and manage your account.
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including KYC/AML requirements mandated by our licensing authority.
• Legitimate interests: Processing carried out for ajo69's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent, specifically in relation to the placement of non-essential cookies and the sending of promotional communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

ajo69 does not sell your Personal Data. We share your data only in the following strictly limited circumstances:

• KYC and identity verification providers: We share identity documents and personal details with accredited third-party KYC verification services to confirm your eligibility and comply with AML obligations.
• Payment processors: We share the minimum financial data necessary with banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay) to process your deposit and withdrawal transactions.
• Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive session identifiers necessary to deliver their game content within the ajo69 platform. These providers do not receive your full personal profile.
• Fraud prevention and security services: Risk scoring and device fingerprinting data may be shared with third-party fraud prevention platforms to protect the platform and its Players.
• Regulatory and law enforcement authorities: We will disclose Personal Data where required to do so by a court order, regulatory instruction, or lawful request from a competent authority, to the extent required and no further.
• Corporate restructuring: In the event of a merger, acquisition, or sale of ajo69's business assets, your Personal Data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All Third-Party Processors engaged by ajo69 are contractually bound to process your data only for the specific purposes for which it was shared, to maintain appropriate security standards, and to comply with applicable data protection obligations.

ajo69 retains your Personal Data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention standards:

• Active account data: Retained for the full duration of your account registration and for a minimum of 5 years after account closure, in compliance with our licensing authority's record-keeping requirements.
• KYC and identity documents: Retained for a minimum of 5 years from the date of account closure, as required by anti-money laundering regulations.
• Transaction records: Deposit, withdrawal, and wagering records are retained for a minimum of 5 years from the transaction date.
• Support communications: Chat logs, email records, and dispute correspondence are retained for 3 years from the date of the interaction.
• Technical and session data: Server logs and session data are retained for up to 12 months for security and debugging purposes, then deleted or anonymized.
• Cookie data: Session cookies are deleted when you close your browser. Persistent cookies expire within the period specified at the time of placement (typically 30 to 365 days).

Where retention beyond these standard periods is required to resolve an ongoing dispute, legal claim, or regulatory investigation, ajo69 will retain the relevant data until the matter is fully resolved.

The ajo69 platform uses cookies and similar technologies (including local storage and session storage) to deliver a functional, personalized, and secure gaming experience. We use the following categories of cookies:

• Strictly necessary cookies: Essential for core platform functionality — session management, login authentication, and security token validation. These cookies cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Used to remember your preferences, such as language settings, display preferences, and recently viewed game categories. Disabling these cookies will not prevent platform access but may reduce personalization.
• Analytics cookies: Used to collect aggregated, anonymized data about how Players navigate and interact with the platform. This data helps us identify performance issues and improve the user experience. We use server-side analytics and do not rely on third-party cross-site tracking cookies for this purpose.
• Security cookies: Used for fraud detection, bot prevention, and protection against cross-site request forgery (CSRF) attacks.

ajo69 does not use advertising or retargeting cookies that track your activity across other websites. Our cookie use is strictly limited to improving your experience on the ajo69 platform itself.

ajo69 implements a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, disclosure, alteration, and destruction:

• Encryption in transit: All data transmitted between your device and the ajo69 platform is encrypted using TLS 1.2 or higher (HTTPS). Connections using outdated protocols are rejected.
• Encryption at rest: Sensitive data fields — including KYC documents, financial account details, and authentication credentials — are encrypted at rest using AES-256 encryption.
• Access controls: Access to systems holding Personal Data is restricted to authorized personnel on a need-to-know basis, enforced through role-based access controls and multi-factor authentication.
• Password security: Player passwords are stored as salted cryptographic hashes. ajo69 staff cannot view your plaintext password.
• Intrusion detection: Automated systems monitor the platform infrastructure for anomalous access patterns, brute-force attempts, and other indicators of compromise.
• Regular security audits: ajo69 conducts periodic security assessments, including vulnerability scanning and penetration testing, to identify and remediate potential weaknesses.

While ajo69 maintains robust security practices, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, ajo69 will notify affected Players and relevant regulatory authorities within the timeframe required by applicable law.

Subject to applicable law and our legitimate operational and legal retention obligations, you have the following rights with respect to your Personal Data held by ajo69:

• Right of access: You may request a copy of the Personal Data ajo69 holds about you, along with information about how it is being processed.
• Right to rectification: You may request that inaccurate or incomplete Personal Data be corrected. For account details such as your registered name or date of birth, corrections require supporting documentation.
• Right to erasure: You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations (see clause 7).
• Right to restriction: You may request that ajo69 restrict processing of your Personal Data in certain circumstances, for example while a correction request is being resolved.
• Right to data portability: You may request a copy of the Personal Data you provided to ajo69 in a structured, machine-readable format, where technically feasible.
• Right to object: You may object to processing based on ajo69's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your objection.
• Right to withdraw consent: Where processing is based on your consent (e.g., non-essential cookies, promotional communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, submit a written request to [email protected] from your registered email address. ajo69 will acknowledge your request within 3 business days (WIB) and respond substantively within 14 business days. We may need to verify your identity before processing your request.

ajo69 applies age verification controls at the point of registration and through KYC identity verification prior to processing the first withdrawal. If ajo69 discovers that a Player has provided false age information and is under 21 years of age, the account will be immediately closed, all pending transactions will be reversed where possible, and any remaining balance will be returned to the verified source of funds after deducting applicable gaming losses, in accordance with our Terms & Conditions.

Parents and guardians who believe a minor has accessed the ajo69 platform should contact our support team immediately at [email protected] for prompt resolution.

ajo69 operates as an internationally licensed platform, and some of the Third-Party Processors we engage — including KYC verification providers, game content studios, and infrastructure hosting providers — may be located in jurisdictions outside Indonesia. When we transfer your Personal Data to processors in other countries, we ensure that appropriate safeguards are in place, which may include:

• Contractual data protection clauses that require the recipient to maintain data protection standards equivalent to those required by our licensing authority.
• Transfers to countries or entities that our licensing authority has determined provide an adequate level of data protection.
• Technical safeguards such as end-to-end encryption that reduce risk during international data transmission.

By using the ajo69 platform, you acknowledge that your Personal Data may be transferred to, processed in, and stored in countries outside Indonesia. We take reasonable steps to ensure that any such international transfers are conducted responsibly and securely.

The ajo69 platform integrates third-party services to deliver its full range of gaming products and operational capabilities. These include game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft), payment infrastructure providers, and customer support tools. Each of these services operates under its own privacy policy and data processing terms, which govern how data shared with them is handled on their own infrastructure.

ajo69 is not responsible for the privacy practices of third-party service providers beyond the contractual obligations we impose on them as processors acting on our behalf. We recommend reviewing the privacy documentation of any third party whose services you access in connection with the ajo69 platform.

The ajo69 platform does not contain links to external websites. All content and services delivered within the platform are either operated directly by ajo69 or by contracted Third-Party Processors acting under ajo69's data processing agreements.

ajo69 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

Material changes to this Privacy Policy — particularly those that affect how we use your Personal Data or the rights available to you — will be communicated to registered Players via email notification to the registered email address or via a notice displayed on the platform at login. Your continued use of the ajo69 platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

We recommend reviewing this page periodically. For significant changes, we will provide a summary of what has changed alongside the updated policy text.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by ajo69, please contact our Data Protection team through the following channels:

• Email: [email protected] — please include "Privacy Request" in the subject line for data access, rectification, or deletion requests.
• Live Chat: Available 24 hours a day, 7 days a week via the chat interface on the platform. For formal data requests, written email submission is preferred.

ajo69 will acknowledge data-related requests within 3 business days (WIB) and aim to respond substantively within 14 business days. Complex requests or those requiring identity verification may take up to 30 days to resolve. We will communicate any extension of this timeframe to you in advance.